Privacy Policy
Last updated: October 10, 2025
Your Privacy Matters: ChatDys is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us, such as:
- Account information (name, email address, password)
- Health-related questions and conversations
- Medical documents and files you choose to upload
- Community forum posts and interactions
- Feedback and support communications
We also automatically collect certain information about your device and usage patterns to improve our services.
2. How We Use Your Information
We use the information we collect to:
- Provide personalized AI-powered responses about dysautonomia and long-COVID
- Improve our AI system and research capabilities
- Enable community forum participation
- Send important updates about your account and our services
- Provide customer support
- Conduct research to better understand these conditions (anonymized data only)
3. Data Security and Privacy
We take your privacy seriously and implement strong security measures:
- All personal information is encrypted and securely stored
- We use anonymized data to improve our AI system
- Your identity is always protected in any research or analysis
- We never sell your personal information to third parties
- Access to your data is strictly limited to authorized personnel
Medical Privacy: We understand the sensitive nature of health information. All medical data you share is treated with the highest level of confidentiality and security.
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- In anonymized form for research purposes
5. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of certain communications
- Request a copy of your data
- Withdraw consent for data processing
- Delete your account and associated data
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences.
7. Children's Privacy
ChatDys is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
Questions or Concerns? We're here to help. Don't hesitate to reach out if you have any questions about how we handle your information.
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